Zeitschrift für Tierwissenschaften und Tierproduktion Offener Zugang

Abstrakt

Do we know all about the skills mobilized by the vet, the pet owner and the animal during canine consultations?

Dr. Christelle Fournel

The canine consultation appears as an exception in service marketing activities. The service support, a dog or a cat, is alive and the service provider deals with three workobjects: the animal, the pet owner and the animal-owner relationship. Regarding this complex triadic interaction, little to know about the skills implemented by each stakeholder. What are they? How could we describe them? To what extend do they help the service production? To address this research questions, veterinary consultations were filmed. Subsequently, individual interviews with the veterinarian and the pet owner were carried out.