Noushin A.Yazdi, Farideh A. Ganjouyi, Alireza Pouyanfard and Mohammad SalehOwlia
The purpose of the present research was to evaluate the quality of educational services in the physical education faculties of IAU branches across Iran from the viewpoint of students. This research was descriptive-analytical carried out as a field study. The population consisted of all the postgraduatestudents of physical education in different branches of IAU. 488 students were selected as sample using stratifiedrandom sampling and Cochran's formula. A researcher-made questionnaire (PE SERVQUAL) was used for data collection.Paired t-test and Friedman test were applied for data analysis. The results showed that there is a significant difference between the desired and the actual condition of educational services in physical education faculties of IAU ( < 0.05), and the mean scores of the desired condition were higher than those of the current condition. Moreover, among the dimensions of educational service quality, competence was the highest priority and responsibility and responsiveness were the lowest priorities ( = 240.234; = 7; < 0.01). In general, the quality of educational services must increase in PE faculties on IAU.
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